How to cancel the CEO’s unused device without getting fired
Director, Customer Marketing & Programs
You probably won’t
You’re probably thinking, “Hey, no fair, I wanted to turn off the CEO’s unused phone!” We know, we do too. The fact of the matter is, it’s rarely so straightforward. We’ll give you a couple of strategies to minimize costs before actually going in for the disconnection kill. In fact, these strategies are so successful you may even want to deploy them to others in the company.
First thing is to shop around for the best price and move the number to the lowest-cost carrier. If the service goes unused each month, it doesn’t matter what carrier it’s on. Then, find rate plans which are pay-per-use, or flat rate plans. These plans offer a low monthly recurring charge for access to the network, charging only when usage occurs. While you’re modifying plans, check out features. Unused lines don’t need features like navigation or messaging – they don’t really need much of any features.
Disconnecting the Line
So, here’s the thing. If you’re set on disconnecting this line, you’ll want to go in to the discussion armed with the right data. In MobilityCentral, go to the Spend dashboard and click on the metric Zero Total Usage. In this view you’ll find three columns to use to make your case. Service Liability is how much you’d pay to keep the line active through the end of the contract. Early Termination Fee is how much you’d pay to cancel the line now. Liability Delta is the difference in cost between the early termination fee and the service liability. When the Liability Delta is negative, you’re saving money by cancelling the line. When you can prove there’s a financial benefit to cancelling the line, you’ve got a better chance at getting it done!
In a nutshell
Since you probably won’t be able to cancel the line, look for alternatives in carrier and plans. Flat rate plans are great options for lines which have to stay active, but won’t be getting regular usage. Strip away all features from unused lines. Use the Liability Delta field to figure out whether it’s in your best interest to cancel a line or leave it active (negative Liability Delta means savings).