Did you budget for…?
Customer Success Manager
Studies have shown that managing to a budget keeps costs down. But we all know that even with the best budget, the unexpected happens. So the best we can do is to ensure that we’ve considered all areas that drive costs up and budget for them. Today I’m going to discuss a few items that you may have overlooked when budgeting your mobility costs.
Domestic Data Pooling Overages
Unexpected costs can arise from using more data than what is allocated in the data pool. At $15 per GB, additional data usage can add up! The trick is knowing how much data is really needed so you aren’t incurring overages but aren’t paying for unused data. As Goldilocks would say, “This amount of data is just right.” To figure this out, you’ll want to understand the average and highest data usage for a given period of time, add an amount to the average usage to account for potential spikes in usage, and identify the lines that will have plan changes to determine the correct amount of data. Overwhelming? Well, MobilityCentral has a cool feature, pooling recommendations, that does the work for you! Pooling recommendations uses average data usage along with a buffer to determine the right amount of data that is needed and provides line by line changes in a report that can be exported and sent to the carrier.
Seasonality is another important aspect when budgeting. Are certain seasons busier than others? Using the Carrier Summary Trends chart on the Bill Summary tab, you can review up to 24 months in arrears of pooled data usage and easily identify the times of year you need extra data. Predicting usage spikes and proactively addressing them by buying more data exactly when you need it prevents costly overages, and ultimately keeps you in line with your budget goals.
Between new devices having a one year warranty for defects and third-party companies that provide lower cost insurance options for devices, there is no need to have a recurring insurance feature from the carriers on your lines. You can easily see which lines have an insurance feature in the Features section under Plans/Features Summary. Stay within budget by trimming off unnecessary, overpriced insurance features.
Unused International Features
Another area to consider are lines that have an international data feature with a monthly charge but there is no international data usage. Most folks keep the feature on the line just in case the employee travels out of the country because the roaming costs can be much higher without a feature. Certainly that is a concern, but paying for an unused feature on a monthly basis is leaving money on the table. Verizon’s TravelPass and AT&T’s International Day Pass are new international features where lines with the feature can use their domestic voice, text, and data rate plan allotments internationally for $10 per day. There is no monthly recurring charge for the feature and you are only charged when the line has international usage in supported countries (Verizon / AT&T). This feature is a great option for lines assigned to employees that do not travel very often; you aren’t paying for an unused feature and you have a safety net in case the employee travels out of the country and forgets to let you know.
MobilityCentral can help you budget for device upgrades. Using the Equipment Charges and Total Lines metrics from Carrier Summary Trends, you can determine the average cost for devices. In addition, MobilityCentral maintains the upgrade eligibility date so you can forecast expected costs for equipment upgrades each month.
Manufacturer release dates play a big role in the timing of device upgrades and replacements. When Apple releases a new iPhone, it’s amazing how many old iPhones “accidentally” get dropped in the toilet. So, stay on top of what’s coming by following tech blogs like Android Central (androidcentral.com) or following Apple’s annual conferences, and plan for unexpected device upgrade costs.