Invoice Audit &

Account Optimization

Invoice Audit &

Account Optimization

WHITE-LABELED SOLUTION

We recognize your expertise

Visage Mobile understands that the day-to-day work of managing your customer’s landline and wireless expenses can be a monumental task at times. Our Invoice Audit and Wireless Optimization services provide an opportunity to free-up your internal resources, be more efficient with your time, or provide the ability to offer a new service to your customers.

INVOICE AUDIT BASICS

Total carrier contract adherence

Our Invoice Audit service takes a look at previous wireless invoices to find opportunities to request credits, or file disputes, with the carriers. We’ll check your customer’s bills up to six-months in arrears to find missing service credits or plan and feature discounts.

Invoice Audit Frustrated Analyst
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Contract Analysis

We load the customer’s carrier contract into MobilityCentral to automatically locate billing discrepancies based on the terms of their carrier agreement.

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Tracking & Visibility

As you tell us which disputes you’ve filed, we can match them to billing records in subsequent billing periods to help you track disputes to final resolution.

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Trusted Agent

We work, on your behalf, to deliver a disputes report for owed credits and other billing discrepancies based on the results of our audit which you can easily file with the wireless carrier.

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Advice to Pay

Invoice Audit is an on-going service providing you with the necessary data to pay the portion of your customer’s bill for which they’re actually liable.

Start lowering your operational costs now

All it takes is a little bit of information to get started.

ACCOUNT OPTIMIZATION BASICS

Minimizing the total cost of the mobility program

Account Optimization reduces the overall cost of your customer’s mobility program in two ways. First, we focus on the cost of each wireless device. Second, we make the changes with the carrier to minimize the time and effort required by your wireless management team.

This service fills an important gap in some telecom expense management firms’ service offering. Let Visage Mobile do the work and let you take the credit, becoming even more indispensable to your customers!

 

Wireless account optimization
Develop Standards

Develop Standards

Working closely with your team, Visage Mobile develops a standardized playbook addressing everything from default plan and feature configuration for new lines, to approval processes for disconnecting service, and SLAs for completing any work.

Recommendations

Recommendations

Visage Mobile, at the frequency of your choosing, generates comprehensive recommendations for optimizing your customer’s wireless program. These thorough recommendations include everything from unused line disconnections, to plan and feature changes.

Move, Add, Change, Deactivate

Move, Add, Change, Deactivate

The Visage Mobile Account Optimization team implements the approved optimization recommendations. Every change is documented with a carrier order ID, updated in MobilityCentral, and verified as completed when transactions are processed offline in-bulk.

Save Money

Save Money

Account Optimization leaves your customer’s mobility program running on exactly what it needs to be effective. Responsible buffers are put into place to make sure the plan and feature optimization don’t result in unexpected overages. You can re-visit the optimization process monthly, quarterly, semi-annually, or just perform a one-time Account Optimization.

Help your customers and be efficient

All it takes is a little bit of information to get started.

ACCOUNT OPTIMIZATION

Getting rid of unused lines, plans, and features

Zero Total Usage

All lines of service without voice, data, messaging, and push-to-talk usage for more than three months are identified and reviewed for potential disconnection.

Zero Voice Usage

Identifies lines of service without voice usage for an extended period of time. The user may require a different type of device to perform their job and, thus, a different plan type.

Zero Data Usage

Identifies lines of service without data usage for an extended period of time. The user may require a different type of device to perform their job and, thus, a different plan type.

Zero International Voice and Data Usage

These lines of service have expensive add-on features, or specialized plan-types, which allow for voice roaming, long-distance calling, or international data roaming. Identifying when these plans and features go unused enables your wireless optimization team to request the removal of these features, apply back-up features, and increase your customer’s monthly savings.

Optimize costs

Plan Optimization

Considering Average Usage

Account Optimization considers voice and data usage patterns over the last 3 consecutive months, by default. You can choose to broaden that window by up to 12-months to account for seasonal usage of devices. Up to 24 months of historical voice and data usage are available for consideration when generating voice and data pool optimization options.

High Data Users

MobilityCentral easily identifies high voice, messaging, and data users. Develop a communication plan with your customer to inform these users of their usage patterns to help curtail unnecessary usage. Reducing the required voice and data allowances each month provides additional savings.

Real-Time Usage Analysis

We don’t just sit around and wait for things to go haywire. As part of your Account Optimization playbook, you can define how often Visage Mobile should check in on your customer’s voice and data pool usage in order to make adjustments before overages occur!

Plan Optimization

Feature Optimization

Downloads, Ringback Tones, and Navigation Software

Many of your customers have features like these enabled across their carrier accounts. Account Optimization identifies each line with features like these and disables them at the carrier. Other interesting items we’ve seen sneak onto our own customers’ bills include Spotify monthly subscriptions, roadside assistance, and cloud storage.

Insurance

Many of your customers have already made a choice on how to manage insurance features for their devices. Most decline insurance considering the cost of the monthly payment and deductible too expensive as an ongoing payment. Many times, however, insurance features slip through the cracks and are billed for multiple months without anyone noticing. Let our Account Optimization experts discuss the options you have for managing insurance features on each of your customer’s carriers, their benefits and drawbacks, and identify which lines are actively using those features on your customer accounts today.

Messaging

Your customers fall into two camps: those who use grandfathered carrier plans which require messaging features, and those with unlimited messaging included in their wireless bundle. MobilityCentral identifies lines which have messaging features on lines with unlimited plans, and also lines missing messaging features and incurring overages. Let us help you find any breakage in your customer’s wireless plans and features to stop over-billing.

MobilityCentral Features List

Eliminate mobility waste

All it takes is a little bit of information to get started.

ACCOUNT OPTIMIZATION BENEFITS

Immediate Savings

Our aggressive optimization SLAs ensure implemented approved recommendations impact your customer’s current billing cycle. Our Account Optimization experts don’t waste any time in getting your customers to where they need to be.

Return on Investment

By using our people to manage the bulk of your customer’s mobility program, you free up your employees to get other things done. Cost savings in the wireless program and more productive employees means definite ROI.

Safety Nets

Our optimization best-practices include buffers to prevent overages, and back-stops to avoid unexpected international costs. Just forward over your customer’s international usage notifications to have our teams back-date the right feature on the line just in time.

Integrated Fulfillment

Because Account Optimization and Procurement both use the MobilityCentral analytics engine, you can add-on procurement and fulfillment to your optimization service package to provide a complete wireless management experience.

Total Transparency

We’re using a combination of standard and custom reports generated by MobilityCentral to create an optimization plan. You also have access to MobilityCentral so there’s no question as to where we’re getting our data. We’re totally open to showing you how we do what we do.

Unparalleled Expertise

Visage Mobile recognizes the combined expertise of its expense management teams and your own. Combined, we’ll serve your customer in the most effective way possible while maximizing your efficiency, and delivering higher profit margins.

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