T-Mobile DIGITS Reinvents the Way You Buy Wireless Service….Again

Vincent Frisina Profile Picture

VINCENT FRISINA

Director, Customer Marketing & Programs

T-Mobile recently opened their DIGITS service to a public beta test. The service allows mobile numbers to be used on multiple devices at the same time, or for a single device to have multiple mobile numbers. It’s reminiscent of Google’s Voice service allowing calls to one number to ring multiple devices; or similar functionality by Apple allowing calls to an iPhone to be answered on an iPad. The coolest thing about this feature is these numbers will work across carriers – the T-Mobile DIGITS can be answered on a Verizon Smartphone, or an HP laptop.

The carrier brings up an interesting use case around business calling. “For businesses, DIGITS means they can finally move to a mobile-ONLY workforce. Businesses can give their employees DIGITS to use on their personal smartphones – even if those phones are on AT&T, Verizon and Sprint. Businesses can save millions spent on ancient desk phones and give employees and customers a better experience with DIGITS.” (T-Mobile DIGITS Announcement)

Consider a business which can deploy work numbers to personal devices without deploying new hardware. This could considerably lower the cost of wireless for a company. Acquisition, kitting, provisioning, and deploying the hardware for each of hundreds of employees, not to mention damage, upgrades, and lost/stolen inventory, all make for a substantial part of the corporate wireless expense.

People don’t want to get rid of their personal devices, nor do they want to carry around two separate devices for work and business. The DIGITS option from T-Mobile may be just what businesses are looking for to maintain control over corporate numbers at the lowest possible cost.

Employee data management using the user import template

MobilityCentral is most frequently used for generating cost center reports (also known as ‘charge-back reports.’) These reports rely on tying employee wireless expense data to other systems such as HR and accounting.

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Visage Mobile has a lot of data about what works, and what doesn’t, when managing wireless programs. One thing that data shows us, over and over again, is the powerful impact email communication has on end-user behavior as it pertains to wireless spending and usage.

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About three years ago, mobile carriers launched wireless plans offering unlimited voice and text but pooled data. We recognized early on that we could stretch the limits of these plans for larger enterprises, and the savings were gargantuan.

Why Wireless Expense Management Outsourcing May Work For You

We’ll look at a few terms and concepts surrounding Visage-based service providers to help put your mind at ease with the idea of outsourcing a small part of your wireless expense management workload, or an entire branch.

Survivorship Bias

I bet you don’t know just how helpful failures can be.

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People-pleasing. Job-protecting. Flying under the radar. These probably aren’t phrases you’d expect to use when describing mobility managers, yet these attributes are more prevalent than you’d think.

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Why “Pokemon Go” is catching mobility managers unaware!

Pokèmon Go launched a couple of weeks ago to much fanfare. But what does this game have to do with how you manage your corporate wireless program?